Billing, Cancellation & Refund Policy

DueDigits (“DueDigits,” “we,” “us,” or “our”) offers paid subscription plans that provide access to digital analytics, educational content, and related features. This Refund & Cancellation Policy explains how refunds, cancellations, billing issues, and subscription renewals are handled.

This policy applies to all paid DueDigits subscription plans, including Basic and Pro, whether billed monthly or annually.

Because paid subscription features are made available immediately upon subscription and remain accessible throughout the applicable billing period, all subscription payments are final and non-refundable, except where a refund is required by applicable law or expressly provided for in this policy.

Before subscribing to a paid plan, you have the opportunity to evaluate the DueDigits service through our free trial.

Every new DueDigits account includes a 7-day free trial that provides access to the full service at no charge. A credit card is not required to begin the trial.

The free trial is intended to give you an opportunity to evaluate the service, features, and analytics before purchasing a subscription.

Once you choose to subscribe to a paid plan, payments are generally non-refundable under this policy, except where otherwise required by applicable law or in the case of a qualifying billing error.

You may cancel your subscription at any time through your DueDigits account page or through the Stripe billing portal accessible from your account.

When you cancel:

• Your subscription will remain active through the end of the current billing period.
• You will continue to have access to the paid features through that date.
• Your subscription will not automatically renew for another billing period.
• No additional subscription charges will be made after cancellation.

Cancellation does not result in a refund for the unused portion of the current billing period.

DueDigits does not provide partial or prorated refunds for unused subscription time, except where required by applicable law or where otherwise provided under this policy.

Monthly subscriptions renew automatically each month unless cancelled before the next renewal date.

Annual subscriptions renew automatically each year unless cancelled before the next renewal date.

Annual plans may be offered at a discounted rate in exchange for the longer subscription commitment. Annual subscription payments are non-refundable and are not prorated if you cancel before the end of the annual billing period, except where a refund is required by applicable law or otherwise provided under this policy.

If you prefer the flexibility of a shorter billing commitment, the monthly plan may be more appropriate for you.

The general non-refundable policy does not apply to confirmed billing errors attributable to DueDigits or our payment processing systems.

If you believe you have been charged incorrectly, contact us promptly so that we can investigate.

Examples of potentially refundable billing errors include:

• Duplicate charges for the same subscription period.
• A charge made after a confirmed cancellation that should have prevented the charge.
• A clear technical billing error attributable to DueDigits or its payment processor.

If an error is confirmed, we will correct the affected charge and, where appropriate, issue a refund for the incorrectly charged amount.

If a recurring subscription payment fails or is declined, your paid subscription may be suspended, paused, or changed to the applicable free-plan status until a valid payment is received.

You may update your payment method through the Stripe billing portal available from your DueDigits account.

Access to paid features may be restored once a valid payment is successfully processed.

DueDigits does not owe a refund or credit for periods during which a subscription payment was unsuccessful or the account did not have active paid access.

DueDigits may change subscription prices from time to time.

Any price change will apply only to future billing periods and will not retroactively change the price of a billing period that you have already paid for.

We will provide reasonable advance notice of material subscription price changes before the new price applies to your subscription.

If you continue your subscription after the new price takes effect, the new price will apply to subsequent billing periods.

If you believe you have been charged incorrectly or have another billing concern, please contact DueDigits before initiating a chargeback or payment dispute.

Contacting us directly generally allows us to investigate and resolve billing issues more quickly.

If a chargeback or payment dispute is initiated, DueDigits may temporarily restrict or suspend the associated account while the matter is reviewed with our payment processor, Stripe.

Nothing in this section limits any rights you may have under applicable law or the rules of your payment provider.

This policy does not limit, exclude, or waive any refund, cancellation, withdrawal, or other consumer rights that cannot lawfully be excluded or waived under applicable law.

If applicable law provides you with a right to a refund or cancellation that conflicts with this policy, the applicable legal requirement will take precedence.

To cancel your subscription:

1. Sign in to your DueDigits account.
2. Open your account page.
3. Select Manage Billing.
4. Use the Stripe billing portal to cancel your subscription.

Your cancellation will normally take effect at the end of your current paid billing period. You will retain access to applicable paid features until that period ends.

If you have difficulty cancelling through your account, contact DueDigits for assistance.

If you have questions about a charge, cancellation, refund request, or this policy, please contact us:

Email: billing@duedigits.com

You may also visit our Contact page for additional ways to reach us.

For additional information about your use of DueDigits, please review our Terms & Conditions and Privacy Policy.